How to use MyChart

Use MyChart to manage your prescriptions at the health system pharmacy

You can use MyChart, available as a mobile app or web-based portal, to manage the care you receive in the health system network. You may also use it to manage your prescriptions at the health system pharmacy:

  • Communicate with the pharmacy
  • Refill prescriptions
  • Pay for prescriptions (copays/coinsurance)
  • Set and change address for delivered prescriptions
  • Set or adjust alerts to track delivered prescriptions
  • Set or adjust alerts to know when acute or specialty medications are ready for pickup
  • Update mailing address and phone number for all plan members (the health system pharmacy uses this information)
  • Update payment method, including your HSA or FSA card

Get MyChart

Follow these steps to create a MyChart account.

  1. Download the MyChart app (or use the secure web portal).
  2. To enroll without an access code, click “Sign Up Now” and scroll down to “Sign up with your information.”
  3. Enter/update your contact information including your address.
My Chart App Logo

Download from Apple App Store
Download from Google Play

Request your refill five days before your next fill is due:

  1. Sign in to MyChart and choose “Medications” from the main MyChart menu.
  2. Beside any eligible prescription, choose “Request Refills”.
  3. Choose “Next”, and ensure the University of Kansas Health System Southlake Retail Pharmacy is selected.
  4. Confirm your delivery address and desired payment method (there is no extra charge for delivery.)
  5. Submit your request.

You can also call the automated refill system at 913-588-2361 and follow the prompts

If you have a clinical question about your medication, you can message the pharmacy team in MyChart. This will save you a phone call and potential hold time. You can expect a response within a business day. For questions about benefit coverage, call Judi Rx at 833-599-0951.

  • Go to the “Medications” tab in MyChart and select “additional information” on the medication you have a question about.
  • In the lower right-hand corner, just above “Request refill,” select “Message Pharmacy.”
  • Select “Next,” enter a subject, type your question, and hit “Send”.

After you have a prescription on file and a charge for your copay or coinsurance in MyChart, follow these steps in the MyChart web portal or app to add your payment information:

  1. Click the three lines in the upper left corner.
  2. Scroll down and select “Billing.”
  3. Select “Manage payment methods.”
  4. Select “Add a new payment method.”

*You can also add your HSA or FSA card.

Pharmacy Resource Guide