Free prescription delivery service
Want your prescriptions delivered at no additional charge? Just have your provider send an electronic prescription to the University of Kansas Health System Southlake Retail Pharmacy. Prescriptions can be delivered to your home, another preferred address (but not at work), or a FedEx hold-at/pickup location. Free delivery of maintenance medications from the health system pharmacy is provided for added convenience for you and your family for medications you need routinely.
If you haven’t used the health system pharmacy’s free delivery service before, a pharmacist will call to confirm your preferred delivery address, your email address (for shipping updates), and your payment method (for deductible/coinsurance or copay). Then, your medication will arrive via FedEx within 5 business days with no delivery fee.
If you don’t want medications delivered to your home, you can use a FedEx hold-at/pickup location. Designate your preferred location and the health system pharmacy will deliver your medications there. FedEx will sign for your prescriptions and hold them in a safe location for you to pick up within 7 days. Indicate your preferred FedEx hold-at/pickup location when the pharmacist calls to confirm your prescription details or email MyRPh@kumc.edu to make FedEx arrangements.
If your provider is sending in an acute medication or controlled substance prescription that you would like to pick up OR a prescription that you do not need yet, don’t forget to contact the pharmacy to let them know! You can send a MyChart message to the pharmacy.
About prescription pickup
Prefer to visit the pharmacy in person? You still have the option to pick up your acute medications or controlled substance prescription with the health system pharmacy. Ask your provider to submit an electronic prescription to Bell Hospital Tower, Indian Creek Retail Pharmacy, Cambridge Tower A, or Westwood Medical Pavilion. Remember all maintenance medications must be delivered.