Pharmacy Resource Guide – Section 2

Following are changes to your pharmacy benefits for maintenance medications.

Maintenance medication changes effective June 1, 2024:

• All maintenance medications must be filled for at least a 90-day supply. If you still need to make this update, ask your provider to write a new prescription for at least a 90-day supply. This requirement only applies to those prescriptions allowed by state and federal laws to be filled for 90 days. 

• Maintenance medications must be delivered from the health system pharmacy to your preferred address (not a work address). You may have your prescriptions sent to your home, another preferred address or a FedEx hold-at/pickup location at no additional cost.
• Controlled substances may be picked-up at any health system location or delivered to a preferred address. Please note if you choose to have it delivered to a preferred address, a signature is required.
  • If an adult will not be home to sign for the delivery, you can have it delivered to a FedEx hold-at/pick-up location. They’ll accept the package and hold it until you can pick it up. At that time, you’ll need to show a government-issued photo ID.
  • Anyone who lives at your same address can pick up your medication. They will need:
    • the tracking number
    • a government-issued photo ID to prove they live at the same address as the one on the package label.
      • They can also use an alternative document together with their photo ID to prove residency. Things like a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.
    • If you have been picking up your maintenance medications at a health system pharmacy, take these steps in MyChart to switch to delivery, using your smartphone or computer. Delivery is free through Southlake Retail Pharmacy.