Pharmacy Resource Guide – Section 6

The health system pharmacy makes getting your prescriptions convenient with pickup and free delivery options.

Our program delivers your medications to your door for free. Delivery is fast, convenient and helps you stay on track with your prescriptions. It saves you time and reduces foot traffic in our retail pharmacies, giving our team more time to help people who need medicine right away, including you and your family.

How it works

• Maintenance medications must be delivered to be covered.
• Controlled substances and specialty medications can be delivered or picked up.
• For delivery: Have your provider send a new electronic prescription to The University of Kansas Health System Southlake Retail Pharmacy.
  • Prescriptions can be delivered to your home, another preferred address (not work), or a FedEx hold-at/pickup location.
    • The hold-at location will sign for your prescriptions and hold them in a safe location.
    • You have seven days to pick it up.
  • If you haven’t used the free delivery system before, a pharmacy team member will call to confirm your preferred delivery address and your payment method (for deductible/coinsurance or copay).
    • To avoid delays, learn how to provide this information via MyChart.
  • To get delivery updates, download the FedEx app and sign in with the same email you use for MyChart. Be sure to enable notifications. 

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• Your medication will arrive via FedEx within one to five business days, depending on your location, with no delivery fee. You can find the tracking number and the delivery date in the FedEx app.

Do you prefer to visit the pharmacy in person? You have the option to pick up your acute medications, specialty medications or controlled substance prescriptions at one of our health system pharmacy locations.

Use MyChart to refill, pay and arrange delivery for prescriptions. Learn how to use MyChart here.

Ask your provider to send a new electronic prescription to one of the health system pharmacy locations.

• For delivery, ask your provider to send the prescription to The University of Kansas Health System Southlake Retail Pharmacy. All maintenance medications should be prescribed for a 3-month supply, as federal and state laws allow, and must be delivered to your preferred address (not a work address) to be covered.
• For pickup of acute or specialty medications or a controlled substance, have your provider send the prescription to the health system pharmacy most convenient for you.

Choose one of two easy ways to request a refill:

1. Use the refill feature in MyChart.
2. Call the automated refill system at 913-588-2361and follow the prompts.

• For free delivery, select The University of Kansas Health System Southlake Retail Pharmacy and verify your delivery address and payment information.
• For pickup, (acute medications, specialty medications or controlled substance prescriptions only), select one of The University of Kansas Health System retail pharmacies.

Message the health system pharmacy in MyChart or call 913-574-0600 with the following:

• Your information: full name, date of birth, preferred delivery address (not work address), phone number and any drug allergies.
• Medication information: medication(s) to be transferred.
• Pharmacy information: name and phone number of the pharmacy where your prescription is currently on file.
• Free delivery at your preferred mailing address OR pickup at your preferred health system pharmacy location (only for acute medications, specialty medications or controlled substances). Reminder: Maintenance medications must be delivered to be covered.