Pharmacy Resource Guide – Section 4

The health system pharmacy offers the most cost-effective options for your medications. Plus refilling and moving prescriptions is quick and easy. Read below to learn:

• Health system pharmacy locations
• When to pick up or use free delivery
• How to manage your prescription through MyChart
• How to fill new prescriptions
• How to refill an existing prescription at the health system pharmacy
• How to transfer prescriptions

Health system pharmacy locations

When to pick up or use free delivery

The health system pharmacy makes getting your prescriptions cost-effective and convenient through pickup and free delivery options.

Medication Type	Pick-up	Delivery
Acute medications	Yes	Yes
Maintenance medications	No	Yes
Specialty medications	Yes	Yes
Controlled substances	Yes	Yes (with adult signature)

Manage your health system pharmacy prescriptions with MyChart.

Use MyChart’s web portal and mobile app to communicate with the health system pharmacy and:

• Refill prescriptions
• Pay for prescriptions
• Set and change address for delivered prescriptions
• Set and adjust alerts to track delivered prescriptions
• Set and adjust alerts to know when acute or specialty medications are ready for pickup

Download MyChart from Apple App Store

Download MyChart from Google Play

Click “Sign Up Now” to get started. If you don’t have an activation code, use the option on the right side of the screen to enroll without one.

How to fill new prescriptions at the health system pharmacy

Simply ask your provider to send a new electronic prescription to one of the health system pharmacy locations.

• For delivery, ask your provider to send the prescription to The University of Kansas Health System Southlake Retail Pharmacy. A pharmacist will call you if there are questions. All maintenance medications should be prescribed for at least 90-day supplies (as federal and state laws allow) and must be delivered to your preferred address (not a work address) to be covered.
• For pickup of acute or specialty medications or a controlled substance, ask your provider to send the prescription to a health system pharmacy. Acute medications can also be filled at any in-network pharmacy, but you will pay more. A pharmacist will contact you with questions.

How to refill an existing prescription at the health system pharmacy

Choose one of these two easy ways to request a refill:

1. Use the refill feature within MyChart.
2. Call the automated refill system at 913-588-2361 and follow the prompts.

• For delivery, select Southlake Retail Pharmacy and verify your delivery address is correct.
• For pickup (acute medication, specialty or controlled substance prescription only), select Bell Hospital Tower, Indian Creek Retail Pharmacy, Cambridge Tower A or Westwood Medical Pavilion.

How to transfer an existing prescription from another pharmacy

Send a MyChart message to the pharmacy or email MyRPh@kumc.edu about the existing prescription you would like to transfer and include:

• Your information: full name, date of birth, preferred delivery address (not work), best phone number to reach you and any medication allergies.
• Medication information: medication(s) to be transferred.
• Pharmacy information: name and phone number of the pharmacy where your prescription is currently on file.
• Delivery or pickup: your preferred delivery address OR your preferred health system pharmacy pickup location for an acute medication or controlled substance (Bell Hospital Tower, Indian Creek Retail Pharmacy, Cambridge Tower A, or Westwood Medical Pavilion). All maintenance medications must be delivered to be covered.