Using the health system pharmacy

The health system pharmacy should be your first choice for prescriptions!

They offer the best service and most cost-effective options for your medications. Read on to learn how to fill, refill or transfer your prescriptions with the health system pharmacy, plus how to pick up your prescriptions at one of their five locations or take advantage of their convenient delivery service.

Health system pharmacy locations

A few reminders about the health system pharmacy

• Maintenance and specialty prescriptions must be filled by the health system pharmacy. Maintenance and specialty medications are prescribed to treat chronic or complex health conditions. The health system pharmacy’s convenient delivery service is highly recommended for these prescriptions.
• Acute prescriptions can also be filled by the health system pharmacy. Acute medications are prescribed to treat short-term symptoms for a specified time period. These prescriptions can typically be picked up from a health system pharmacy location the same day as prescribed.
• We encourage you to use MyChart to manage your health system pharmacy prescriptions. Within MyChart’s web portal and mobile app, you can communicate with your provider, request prescription refills, and set payment and delivery preferences. You’ll even receive notifications when your prescriptions are shipped or ready to be picked up.

Download MyChart from Apple App Store

Download MyChart from Google Play

Click “Sign Up Now” to get started.

How to fill new prescriptions at the health system pharmacy

Simply ask your provider to send your prescription to one of the health system pharmacy locations.

• For delivery, please have your provider send the prescription to Southlake. A pharmacist will call you with any questions about the prescription.
• For pickup, please have your provider send the prescription to Bell Hospital, Indian Creek Campus, Cambridge Tower A, or Westwood Medical Pavilion. A pharmacist will call you with any questions about the prescription.

How to refill an existing prescription at the health system pharmacy

Choose one of these three easy ways to request a refill through the health system pharmacy.

1. Use the refill feature within MyChart.

2. Call the automated refill system at 913-588-2361 and follow the prompts.

• For delivery, select Southlake.
• For pickup, select from Bell Hospital, Indian Creek Campus, Cambridge Tower A, or Westwood Medical Pavilion.

3. Email MyRPH@kumc.edu and include:

• Your information – full name, date of birth, home address, best phone number to reach you, and any medication allergies
• Medication information – medication(s) to be refilled
• Delivery or pickup? – your best shipping address for delivery (from Southlake) OR your preferred health system pharmacy pickup location (either Bell Hospital, Indian Creek Campus, Cambridge Tower A, or Westwood Medical Pavilion)

How to transfer an existing prescription from another pharmacy

Email MyRPH@kumc.edu about the existing prescription you would like to transfer. Be sure to include:

• Your information – full name, date of birth, home address, best phone number to reach you, and any medication allergies
• Medication information – medication(s) to be transferred
• Pharmacy information – name and phone number of the pharmacy where your prescription is currently on file
• Delivery or pickup? – your best shipping address for delivery (from Southlake) OR your preferred health system pharmacy pickup location (either Bell Hospital, Indian Creek Campus, Cambridge Tower A, or Westwood Medical Pavilion)

About prescription delivery

Want your prescriptions delivered at no additional charge? Just have your provider send the prescription to Southlake.

If you haven’t used the health system pharmacy’s delivery program before, a pharmacist will call to confirm your home address, your email address (for shipping updates), and your payment method (for coinsurance or copay). Then, your medication will arrive at your doorstep via FedEx within 3 days.

If you don’t want medications delivered to your home, you can use FedEx Hold for prescriptions filled by the health system pharmacy. Designate a FedEx location near you to sign for your packages and hold them for you to pick up within 7 days. Indicate your preferred FedEx Hold location when the pharmacist calls to confirm your prescription details or email MyRPH@kumc.edu to make FedEx Hold arrangements.

About prescription pickup

Prefer to visit the pharmacy in person? You still have the option to pick up your prescriptions with the health system pharmacy.

Ask your provider to submit the prescription to Bell Hospital, Indian Creek Campus, Cambridge Tower A, or Westwood Medical Pavilion. Please note that Southlake does not have a waiting area, so pickups are easier at other health system pharmacy locations.

Need help?

If you have questions about managing your health system pharmacy prescriptions – such as how to request a refill or change your delivery/pickup preference – email MyRPH@kumc.edu for the fastest response.

If you have medical questions about your health system pharmacy prescriptions – such as how to take medications, side effects to watch for, or drug interactions to avoid – a pharmacist is available for counseling 365 days a year at 913-588-2371.