The right care when you need it

Regardless of which medical plan you choose, choosing the right care at the right time and in the right place helps you get the treatment you need at the most effective cost for you. How do you choose which type of facility to use?

Where to go for care

CARE

COST

TIME

TYPE OF CARE

Primary

In-person or telehealth visit by appointment during regular office hours.

Routine care, preventive care and treatment, referral to specialists.

Urgent

In person visit, no appointment needed. Telehealth visit by request through MyChart. Urgent care hours vary by location.

Medical problems that require attention but are not serious enough for emergency care. Stitches, simple fractures and sprains, respiratory difficulties, sore throats, coughs, fever, rashes, minor injuries, headaches, vomiting and flu-like symptoms.

Emergency

24 hours a day – waits for less severe needs can be extensive.

Cardiac, trauma, life-threatening injuries or illness.