The right care when you need it
Regardless of which medical plan you choose, choosing the right care at the right time and in the right place helps you get the treatment you need at the most effective cost for you. How do you choose which type of facility to use?
| Where to go for care | |||
|---|---|---|---|
| CARE | COST | TIME | TYPE OF CARE |
| Primary |  |
In-person or telehealth visit by appointment during regular office hours. |
Routine care, preventive care and treatment, referral to specialists. |
| Urgent | |
In person visit, no appointment needed. Telehealth visit by request through MyChart. Urgent care hours vary by location. |
Medical problems that require attention but are not serious enough for emergency care. Stitches, simple fractures and sprains, respiratory difficulties, sore throats, coughs, fever, rashes, minor injuries, headaches, vomiting and flu-like symptoms. |
| Emergency | |
24 hours a day – waits for less severe needs can be extensive. |
Cardiac, trauma, life-threatening injuries or illness. |
